Terms & Conditions

1. Acceptance

By accessing or using the OneCount website and platform ("Services"), you agree to be bound by these Terms and Conditions. If you do not agree, do not use our Services.

2. Services

OneCount provides a SaaS stocktake platform. Our Services include the marketing website, control dashboard, and mobile app.

3. Subscription and Billing

Our Services are offered on a subscription basis with tiered plans (Starter, Pro, Enterprise). Billing is monthly unless otherwise agreed. You are responsible for all fees associated with your chosen plan. We may use third-party payment processors (e.g. Stripe) to process payments. By subscribing, you agree to the payment terms applicable at the time of purchase.

4. Refund Policy

Refunds are handled on a case-by-case basis. If you are dissatisfied with our Services, contact us at hello@onecount.ai. We may offer pro-rated refunds for unused portions of your subscription at our discretion.

5. Limitation of Liability

To the maximum extent permitted by law, OneCount Pty Ltd and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities. Our total liability for any claim arising from or related to these Terms or the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

6. Disclaimers

Stocktake data, counts, and other information entered into our platform are provided by you. We do not guarantee the accuracy, completeness, or suitability of any data for your particular purpose. You are responsible for verifying the accuracy of your data and for any decisions made based on it.

7. Acceptable Use

You agree not to misuse our Services. Our Acceptable Use Policy forms part of these Terms.

8. Termination

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, you will retain access until the end of your current billing period. We will provide you with an opportunity to export your data before your account is fully deactivated. We recommend exporting your data prior to cancellation.

9. Intellectual Property

OneCount Pty Ltd owns all rights to the platform, software, and related materials. You retain ownership of your data. By using our Services, you grant us a limited licence to process and store your data as necessary to provide the Services, as described in our Privacy Policy.

10. Third-Party Services

Our Services may integrate with third-party services (e.g. Xero, Stripe). Your use of those services is subject to their terms. We are not responsible for third-party services.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Queensland, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland.

13. Contact

For questions about these Terms, contact us at hello@onecount.ai.